If you have a complaint and wish to return an item, please email our customer services using the contact form on the top right-hand side of the website. The customer is liable for the full postage costs of any returns and we recommend to use a courier with a reliable tracking service. We expect returned products to be in satisfactory condition.
If their is a problem with any batches in production, due to the natural nature of the products, no batch will taste the same, we us the finest organically grown natural ingredients we can find, and due to harvesting, tastes are never identical.
Any refunds or replacement decision will be at managements discretion.
Next Day Delivery: All UK orders placed Monday-Friday before 1pm will be processed and dispatched on the same day. Orders placed after 1pm on a Friday will be shipped on the following Monday. For a Saturday delivery, your order must be placed before 1pm on the Friday.
Standard Delivery: For UK orders, we provide a 2-5 working day service that has a 99% delivery success rate. Once the order leaves the warehouse it is in the hands of the courier service, and in exceptional circumstances, orders may be delayed and take longer than 5 working days.
If you have not received the order in 5 working days in the UK please contact customer services and request tracking information. For international orders please contact customer services for tracking information after 7 working days to avoid unexpected delays.
The goods ordered will be sent to the address provided. If you leave an incorrect address, please contact customer services immediately with the correct delivery address. We cannot accept responsibility for an order shipped to an incorrect address. We can re-ship or issue a refund if the parcel returns to our premises in satisfactory condition. We are not liable to refund the shipping cost of returned items.
Address for returns :
Raw Sport, Unit 11 Trent Industrial Estate, Wetmore Road, Burton-on-Trent, Staffordshire. DE14 1QY